FAQ

General

How do I create a store on your website?

Am I able to set my own prices for products?

Can I have a unique design for my store?

Do I earn profit?

When are profits paid out?

Can I add additional products to my store?

What technology is used to produce your items?

Are your products Eco Friendly?

Are your products made in the UK?

Order Issues

I haven't received my order yet, what should I do?

I received a faulty item, what should I do?

My order is missing an item, what do I do?

The colour is slight different to what I see on screen, why is this?

Payments

What payment methods do you accept?

How do I apply a promo code?

Sponsorships

Does Xcalibur sponsor teams, content creators or events?