FAQ
FAQ
General
How do I create a store on your website?
You need to purchase one of our three packages that include the store. You can find the packages here.
Am I able to set my own prices for products?
Customers utilizing our "Starter" tier store are unable to establish their own pricing. However, for those with any of our alternative store options, the ability to determine pricing is conveniently attainable by engaging with your designated partner manager.
Can I have a unique design for my store?
Significant sections of your store can be tailored to your specific requirements. However, please note that the banner and checkout interfaces will consistently reflect the Xcalibur branding. The specific aspects that can be customized will be subject to further discussion and coordination with your assigned partner manager.
Do I earn profit?
Every product within your inventory will possess predefined or customizable profit margins, ensuring a flexible approach to your pricing strategy.There are no hidden fees or commissions; instead, all the earnings go straight into your pocket. It's all about maximizing your profits without any strings attached!
When are profits paid out?
Profit disbursements are scheduled for automated payment on the first day of each calendar month. These pay-outs will be seamlessly facilitated through PayPal, ensuring a prompt and hassle-free transfer process with no anticipated delays.
Can I add additional products to my store?
Depending on the level of store paid for, you will either have 20 or unlimited products. If you want more than 20 but are not concerned with having unlimited products, you can contact your partner manager.
What technology is used to produce your items?
Depending on the product, we use the following technology;
Sublimation
DTG (Direct to garment)
Embroidered
Digital Print
Are your products Eco Friendly?
We take great pride in ensuring the ethical sourcing of all our products, prioritizing environmentally conscious practices whenever feasible. Our commitment lies in offering a wide range of merchandise that aligns with both ethical standards and eco-friendly principles.
Are your products made in the UK?
We uphold a standard of excellence by exclusively printing and manufacturing all our products within the United Kingdom. Each item is meticulously crafted to order, guaranteeing the highest level of quality and customization tailored to your specific preferences.
Order Issues
I haven't received my order yet, what should I do?
Please refer to your order tracking or contact us via the website, Discord, or support@xcalibur.gg.
I received a faulty item, what should I do?
Please contact us via the website, Discord, or support@xcalibur.gg
My order is missing an item, what do I do?
Please contact us via the website, Discord, or support@xcalibur.gg
The colour is slight different to what I see on screen, why is this?
The color variation between the product on screen and the physical item can be attributed to factors such as variations in color calibration, individual display settings, and lighting conditions. Despite our efforts to provide accurate color representations through product imagery, slight variations may still occur due to these factors. We recommend referring to the provided color descriptions and reaching out to our customer support if you require further assistance in selecting the desired color option.
Payments
What payment methods do you accept?
We currently accept the following payment methods;
Paypal
VISA
Mastercard
American Express
Apple Pay
Google Pay
ShopPay
Maestro
Discover
Diners Club
Union Pay
Ban Contact
How do I apply a promo code?
To apply a discount code on our website, navigate to the shopping cart or checkout page, look for a designated field or section labeled "Discount code," "Promo code," or similar, then enter the applicable discount code provided to you.
Click on the "Apply" or "Submit" button to validate the discount code and verify that the discount has been successfully applied and that the revised total reflects the discounted price.
Sponsorships
Does Xcalibur sponsor teams, content creators or events?
Currently, we do not engage in sponsorship arrangements. Our primary objective is to empower teams, creators, and events to generate sustainable income through merchandise. As a result, we have already established competitive pricing and a service model that prioritizes excellence, striving to offer the most advantageous terms possible.
Our standard solutions are designed to be whitelabel, allowing you to customize and incorporate your own branding seamlessly. However, if you wish to incorporate the distinctive Xcalibur branding on your jerseys, t-shirts, streams, or physical banners, you are welcome to do so. We provide the flexibility to accommodate your preferences and ensure a cohesive representation of your affiliation with Xcalibur.